No-shows were costing a service business real money every week. Technician time wasted, revenue gone, and the receptionist spending 90 minutes a day just making reminder calls.
Result: The reminder process went fully automated. Zero manual calls, zero missed reminders, and visibility into every confirmation before the day starts.
See the full project →Getting nonprofits onto the platform took two weeks of manual CS work involving spreadsheets, bash scripts, and constant back-and-forth between teams. Customers were losing a month of their contract before their users were even live.
Result: Two weeks of manual work dropped to under an hour, then to zero. Funders now provision their own users directly in the platform whenever they need to.
See the full project →Every time a caller hung up without reaching anyone, that lead was gone. No record of the attempt, no way to follow up, no second chance.
Result: Callers who hang up now get an automatic text within seconds, giving them a path forward before they move on to a competitor.
See the full project →Events on the platform were drawing far more registrants than attendees. One confirmation email went out at registration. No calendar invite, no reminders, no follow-through.
Result: A 50% increase in event attendance by building the process that should have existed from the start. Calendar invites, reminders, and registration tracking for every event.
See the full project →An urgent care's phone system couldn't produce the reporting detail they needed to pursue URAC accreditation. They had the call data but no way to see it.
Result: They earned URAC accreditation backed by custom reporting that gave them full visibility into their call center performance.
See the full project →Voicemails were sitting unread for too long. For one client that meant a potential outage going unacknowledged. For another it meant a sale walking out the door.
Result: Every uncleared voicemail now triggers an automatic escalation chain that keeps going until someone responds. Nothing sits.
See the full project →CS teams working with nonprofits had no easy way to see who was actually engaged on the platform or to quickly build the narratives they needed for client reviews and campaigns.
Result: A two-part Retool portal that surfaces engagement rankings automatically and generates AI-powered impact stories in minutes instead of hours.
See the full project →Most organizations that invest in AI don't get value from it. They buy the tool, run a demo, and wonder why adoption stalls.
Result: Structured pilots that define what good looks like before launch, build workflows around real organizational needs, and create feedback loops that keep improving after go-live.
See the full project →Attendance data from nonprofit community events was locked behind a manual export process. Someone had to download every event list by hand, compile everything, and hand it off to a data team to upload into the platform.
Result: A browser script that extracts attendance data from every event automatically and loads it into the platform database where it powers engagement reports.
See the full project →